Payment Policy for Seven Heaven
We value your trust and strive to make your payment process transparent and hassle-free. Please review our payment policy to ensure a seamless experience:
1. Payment Methods
- Online Payments: We accept payments via credit/debit cards, UPI, net banking, and digital wallets.
- Offline Payments: Payments can be made through cash, cheque, or bank transfer.
- EMI Options: EMI facilities may be available for certain services/products (subject to eligibility and terms).
2. Booking Confirmation
- To secure your reservation, a minimum deposit of [X%] of the total amount is required at the time of booking.
- Unless otherwise specified, payment must be made [X days] before the service date.
3. Cancellation and Refund Policy
- Cancellation requests must be submitted in writing or through our official communication channels.
- Refunds will be processed as per our cancellation terms:
- Cancellation before X days: Full refund (minus processing fees, if applicable).
- Cancellation within X-Y days: Partial refund ([Z%] of the total amount).
- Cancellation within less than Y days: No refund.
4. Late Payments
- Late payments may incur additional charges of [X%] of the total outstanding amount per day/week.
- Non-payment beyond [X days] may lead to service cancellation without refund.
5. Taxes and Additional Charges
- All prices are inclusive/exclusive of applicable taxes. Any additional charges (e.g., service fees) will be mentioned during booking.
6. Dispute Resolution
- In case of disputes regarding payments, please contact our customer support team at [email/contact details].
- Disputes unresolved through mutual agreement may be subject to resolution as per local governing laws.
7. Updates to Payment Policy
- This policy may be updated periodically to comply with regulations or improve transparency. Updates will be communicated via our official website or email.
For any questions or concerns, feel free to reach out to us at Seven Heaven.
Cancellation and Refund Policy
At Seven Heaven, we understand that plans may change, and sometimes you may need to cancel your trekking adventure. Our cancellation and refund policy aims to balance fairness and flexibility while ensuring the sustainability of our operations. Please review the refund options based on the number of days prior to the trek:
1. Cancellation 30 Days or More Prior to Trek
Refund Options:
- 5% deduction from trek fees.
- 100% cash voucher for another trip, valid for one year from the date of cancellation.
2. Cancellation Between 29 to 15 Days Prior to Trek
Refund Options:
- 40% deduction from trek fees.
- 80% cash voucher for the same trip, valid for one year from the date of cancellation.
- 60% cash voucher for another trip, valid for one year from the date of cancellation.
3. Cancellation Between 14 to 7 Days Prior to Trek
Refund Options:
- Transfer your booking to a friend or family member.
- 70% deduction from trek fees.
- 50% cash voucher for the same trip, valid for one year from the date of cancellation.
- 40% cash voucher for another trip, valid for one year from the date of cancellation.
4. Cancellation Less Than 7 Days Prior to Trek
Refund Options:
- Transfer your booking to a friend or family member.
- No refund will be provided.
- 40% cash voucher for the same trip, valid for one year from the date of cancellation.
- 30% cash voucher for another trip, valid for one year from the date of cancellation.
Important Notes
- Cash Vouchers: These can be redeemed for any of our trips within one year from the date of cancellation.
- Cancellations and Refund Requests: Must be initiated by contacting our customer service team at [email/contact details].
- Transferable Bookings: In cases where you transfer your booking to another individual, the same trip details and conditions will apply.
We encourage you to carefully plan your trek and review the available refund options before making a cancellation. Our goal is to provide you with maximum flexibility while maintaining the quality of our trekking experiences.
Thank you for choosing Seven Heaven for your adventures!
